F.A.Q
Getting a quote
Q. What is required to get a quote?
The easiest way to get a quote is to add your desired items to your cart and hit submit.
The cart feature will prompt you to include any additional information needed.
So that we can put a quote together for you please let us know the following:
Your event date.
Your colors.
The quantity of the items you are interested in.
Whether or not you need help with set up.
The name of your venue, and the name of the room at the venue if there are more than one.
If you are interested in ceiling draping we will need the room dimensions and ceiling height.
If you are interested in a backdrop we will need to know where in the room you would like it placed and what length you will need it to be.
If you have any inspiration photos please send them to us!
What time do you have access to your space and what time does everything need to be taken down.
Q. How long are quotes good for?
Quotes are good for 10 calendar days. Please keep in mind that prices do increase from time to time, to ensure a quoted price please complete your reservation within the allowed time of 10 days.
Placing An Order
Q. What are your showroom/office hours?
Our showroom is open by appointment on Tuesdays 10am-5pm and Wednesdays 9am-9pm.
Our office hours for phone calls and emails are Monday – Friday 10am-5pm.
Q. Where are you located?
We are conveniently located in Woodbury, near 694 and 494. When you contact us to set up an appointment we will send you our address and directions.
Q. What is required to place an order?
To place an order you will fill out an order form, lease, and invoice. You will mail that back along with your deposit. Once your deposit and forms are received your date will be held.
Q. How far in advance should I place my order?
We take reservations as far as 18 months in advance. We always recommend booking as soon as you know what you want. Dates do get booked. September and October are our busiest months, if you have an event during this time please make your reservation right away.
*Once you book your items, be sure to inform your venue what items you are renting and from whom.
Q. How long is the rental period?
If you are picking up your order it will be available to you as early as Thursday and it is due back to us on Monday by 12 pm. If you have special circumstances that don't allow for pick up or drop off at this time please let us know and we will do what we can to accommodate.
Q. When and how do I pay?
A deposit of half of your balance is due at the time of your reservation. Your final payment is due 15 days before your event.
Payment can be made by cash, check, money order or credit card. The is an administration fee associated with the use of credit cards for payment. Please keep in mind that a credit card is required for all orders regardless of how you choose to pay and is used in the event that anything is missing or damaged.
Q. Is tax charged on my order?
Yes, MN sales tax does apply.
Q. Can I pick up my rental items?
Yes, you are welcome to pick up your order at our warehouse, in Woodbury, as early as Thursday.
My Reservation Has been placed, now what?
Q. Can I make changes to my order?
You are welcome to adjust your counts up or down by 10% up until 15 days before your event. Once you have reserved an item it cannot be removed without forfeiting your deposit on that item. Sorry, we are unable to exchange items for one another.
Q. I've booked decor for outside, what if it rains?
We are crossing our fingers that is does not rain on your big day. In over a decade of serving couples, we have only had 2 days that were rained out, that's out of thousands of weddings! But, if it does rain on your day, we will still set up, provided it is safe to do so. Lighting, torrential rains, and high winds would inhibit us from setting up outdoors. In the event that this happens you are still responsible for full payment. If you decide to move your festivities indoors please notify us right away and we can discuss the possibility of setting your decor up indoors.
Q. When is my final payment due and how do i pay?
Your final counts and final payment are due 15 days before your event. Please contact us with your final count and we will update your invoice. Your final payment can be made by cash, check, money order or credit card. We can only process the credit cards that we have on file. If you would like to pay with a card other than the one listed on your order form we will need to re-do your paperwork, including your lease and order form.
Q. When can I pick up my order?
If you are picking up your order it will be available to you as early as Thursday at 11 am and is due back to us on Monday by 12 pm. If you have special circumstances that don't allow for pick up or drop off at this time please let us know and we will do what we can to accommodate your schedule. Reminder: If you pick up your items, be sure to tell your venue what items you rented so they don’t get mixed in with another company’s items.
Q. I have reserved set up service, when will you arrive to set up?
We will contact your venue to arrange set up so you don't have to worry about it. We will have your decor set up before your guests arrive. We usually have a timeline for setting up 7 days before your event if you are curious as to when we will arrive please check in with us to let us know. Please keep in mind that we can only do our best to give you a window of time in which we will arrive. Events are exciting with a lot of moving pieces, and a lot of people coming together to make your day perfect. Sometimes we end up behind schedule or ahead of schedule. But I assure you we will have all your decor set up and perfect before your guests arrive. Tip: To avoid any missing or lost item fees be sure to communicate with your venue what items you have rented so they don’t place them with their items.
Q. I have reserved take down service, when will you arrive to take down?
We will contact your venue to arrange for take down times. You do not need to be present for take down. It is your responsibility to have all rental items placed the room in which they were set up. Often times the venue staff may take down a table to make room for the dance floor and thus remove the rented chair covers and linens. Please ask your venue to leave those items in a secure space in the room and to let our staff know where those items are.
My event is over, now what?
Q. When are my rental items due back?
Everything is due back to us on Monday by noon. If you need to return at a different time, please let us know at least 15 days before your event, and we will see what we can do to accommodate. Unless you have pre-arranged for a later drop-off, late fees begin at noon on Monday. Our team leaves at noon on Monday to drop linens with the cleaners so that they are ready by Thursday for the next events.
Q. I broke something, now what?
Don't worry; this happens sometimes. Please let us know before your arrival via email. Replacement costs on items vary and we will send you an invoice to let you know of the charges. The charges will be run on the card you provided on the order form.
Q. I lost something, now what?
Don't worry; this happens sometimes. Please let us know before your arrival via email, if you need more time to look for it just let us know. We can allow you to return missing items up until Wednesday. Replacement costs on items vary and we will send you an invoice to let you know of the charges. The charges will be run on the card you provided on the order form.